Pleasant Call Center Experience

This morning I filled out requests for quotes for comprehensive household and car insurance on various insurer's websites. The call backs I got came off as very generic, and the operators I spoke to were obviously poorly trained and were working from a template. Questions could not be answered and additional products were marketed instead of giving me the answers i required.<br> I was getting frustrated, and considered contacting a broker to work through this tedious process on my behalf.<br> <br> All this changed when Marlon Petersen from Outsurance phoned me, seconds after submitting my information on the Outsurance website.<br> Marlon was friendly and helpful, and genuinely interested in my family and our hobbies. He answered questions with ease and was patient with my questions and gathering of personal information. He made sure I understood both the perks and limits of my cover and saved me money!<br> After speaking with Marlon, I will definitely refer friends, family and colleagues to him directly, and Outsurance. I feel now that I have peace of mind, knowing exactly what I am covered for and what not. The process was both helpful and transparent.<br> <br> Thank you Marlon, and well done to Outsurance.