Pirate Glass on Brand New Car. Outsurance Delayed 3months. No empathy for clients.

Outsurance delayed over three months to resolve an accident claim.

Our Suzuki Swift was bought on Valentines day this year 2024 Brand New!

Outsurance replaced the front glass with a pirate myglass windscreen lacking the Original Suzuki stamp.

I objected and they then authorized the original causing weeks further delays from Suzuki.

They refused to replaced the damaged hood lining and wanted the panel beater to stick with glue. I complained and evidenced again and they then authorized two weeks later.

We received our car only to note few days later that the side glass is still a pirate myglass with a new shade of tint making our car comical.

I complained again however they are now refusing to replace the original glass.

Outsurance delays caused me lack of use of my motor vehicle despite having car hire option which only covered 30 days which was reimbursed.

Outsurance delays cost me out of pocket alternate car hire/ and reliance on family for a further two months.

Outsurance devalued our brand new car with pirate parts!

Disappointing Outsurance.!