Phone for a quote and your policy premium gets increased for free

Today I phoned for a quote to insure a motorbike. At the end of the call I specifically told the consultant not to add it to my policy because I do not have the bike yet. I asked him to email me the quote. Instead of getting the quote, I received an update of my policy (excluding the bike) and the premium on all items on the policy had been increased. The overall policy amount had increased by 13%.

This is the most pathetic service I have had in my 21 years at Outsurance. You better fix this ASAP or else I will move my portfolio somewhere