JS
Joshua S
1 reviews | Active since Apr 2020
02 Jun 2021, 20:15
Pet Insurance Nightmare!
OUTsurance Pet Insurance is a complete joke! I went for the executive plan for both my dogs and when I took them for their vaccinations I was told that even though my plan is active I have to wait 32 days before I can claim back. This after I called first to ask if I would be able to take them and getting told yes! Disgusting service! Please save yourself the money and go elsewhere. I was going to add my entire fleet of vehicles and business insurance to my OUTsurance portfolio but now they can say goodbye.
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Replies (1)OUTsurance's replyOfficial
07 Jun 2021, 14:55Good day Joshua,
Thank you for your feedback.
Jaco our claims manager has been unsuccessful in his attempts to contact you. He has subsequently sent you an email notifying you of his attempts. Please respond to Jaco's email with a date/time that is most convenient for you and Jaco will call you to address your concerns regarding the waiting period.
We are sorry for the disappointment.
Regards,
OUTsurance
Thank you for your feedback.
Jaco our claims manager has been unsuccessful in his attempts to contact you. He has subsequently sent you an email notifying you of his attempts. Please respond to Jaco's email with a date/time that is most convenient for you and Jaco will call you to address your concerns regarding the waiting period.
We are sorry for the disappointment.
Regards,
OUTsurance
OUTsurance's reply07 Jun 2021, 14:55
Official
Good day Joshua,
Thank you for your feedback.
Jaco our claims manager has been unsuccessful in his attempts to contact you. He has subsequently sent you an email notifying you of his attempts. Please respond to Jaco's email with a date/time that is most convenient for you and Jaco will call you to address your concerns regarding the waiting period.
We are sorry for the disappointment.
Regards,
OUTsurance
Thank you for your feedback.
Jaco our claims manager has been unsuccessful in his attempts to contact you. He has subsequently sent you an email notifying you of his attempts. Please respond to Jaco's email with a date/time that is most convenient for you and Jaco will call you to address your concerns regarding the waiting period.
We are sorry for the disappointment.
Regards,
OUTsurance
