1 reviews | Active since Nov 2020
Pet Insurance
I submitted a pet claim on the app on 17th November however it didnt give an option for vet visit so I used routine care. Then received an email assisting me with the claim and I sent the vet bill. The next email was to say they will submit it for routine care. I then rep**** why isnt the vet visit portion covered which was for mole removal and meds etc.and no stat over. No reply. After 4 days I get a reply to confirm my bank details for my Routine care claim yesterday to be paid but still no mention of why the rest I cant claim for? Then I received 4 missed calls at 4pm whilst i was driving with no message and still no reply on my email which I sent a complaint again yesterday to outsurance on their website.This is shocking service . Either this insurance is ******* or your consultants don't know how the plan works. I'm begining to think Dotsure would've been better.
Thanks for bringing the matter to out attention.
We escalated the matter to Corne our claims manager who contacted you to address your concerns. You both agreed that the invoice received from the Vet didn't have much information for us to work with. Once we receive a proper invoice from the Vet we will be able to contact you and finalise the claim.
We know you appreciated Corne's feedback.
Regards,
OUTsurance
Thanks for bringing the matter to out attention.
We escalated the matter to Corne our claims manager who contacted you to address your concerns. You both agreed that the invoice received from the Vet didn't have much information for us to work with. Once we receive a proper invoice from the Vet we will be able to contact you and finalise the claim.
We know you appreciated Corne's feedback.
Regards,
OUTsurance
Please get your facts right. The vet invoice does show information on it. Outsurance just wanted a better breakdown due to the Vet visit being for mole removal and and at the same time had dental cleaning done all under 1 anesthetic which i have explained 100 times now that it was better to do that than have 2 anesthetics and cheaper. there is a line saying dental cleaning which falls under routine car and the rest would be the mole removal. if they cant understand an invoice then how the hell does a person claim!!! This is ridiculous as you sell a product that gives no benefit at all just a load of stories instead. Since then i cancelled my policy as its *******!
Please get your facts right. The vet invoice does show information on it. Outsurance just wanted a better breakdown due to the Vet visit being for mole removal and and at the same time had dental cleaning done all under 1 anesthetic which i have explained 100 times now that it was better to do that than have 2 anesthetics and cheaper. there is a line saying dental cleaning which falls under routine car and the rest would be the mole removal. if they cant understand an invoice then how the hell does a person claim!!! This is ridiculous as you sell a product that gives no benefit at all just a load of stories instead. Since then i cancelled my policy as its *******!