Pet Claims - Horrible Experience !

I submitted a claim on Saturday, I received a email notification confirming receipt however had no feedback up until today (4 days later) I then called in and the Claims advisor told me a long story about some technical difficulty and was then confused about the claim and told me I have to pay R500 excess on a vet visit which I had to correct him on that there is no excess on vet-visits.

My second issue is a claim submitted about a week ago which was declined due to the ‘cycle’ on routine care and I have already claimed for this benefit. I asked for my policy to be cancelled and spoke to a gentleman who promised to call me back, which he didn’t. A R1000 Claim pay-out is now going to cost you R1600 in premiums that was going to be paid to you monthly as you do not look at cases on individual basis and on its own merit, especially for a customer who has claimed minimal in the last 2 years, so your loss.

Lastly the price increase is ridiculous ! I have had minimal claims and no high value Illness or accident claims, again blanket approach.

Bad Outsurance experience not recommending you guys to anyone and will make sure I spread the word on Social media as well !

Spend less money on your advertising and more on pay out claims and retaining your existing customers