DH
Dirk H
1 reviews | Active since May 2019
17 Mar 2025, 08:45
Persona Non Grata!!!
Good day, I had a OT policy for several years. It seems the premiums were not paid and the policy was cancelled. I called today to reinstate the policy as my financial situation changed but was told it cannot be done, but on top of it, I will not be allowed to take out any policy with Outsurance for the next 12 months. This means I am literally "banned" by Outsurance for the period. This is somewhat strange and not sure if this is in line with treating customers fairly. I will now certainly join another company who might be willing to be more compassionate and understanding, treating clients as human beings and not just a number.
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Replies (4)0
Replies (4)DH
Dirk H's updateReviewer Update
18 Mar 2025, 07:58Good day,
Thank you for the person who called me yesterday.
I also did sent a request to the cancellations e-mail.
Can you please assist with clarity on the way forward if I can continue with my policy or get cover from another insurer.
Your urgent feedback will be appreciated so that I can move on.
Thank you for the person who called me yesterday.
I also did sent a request to the cancellations e-mail.
Can you please assist with clarity on the way forward if I can continue with my policy or get cover from another insurer.
Your urgent feedback will be appreciated so that I can move on.
DH
Dirk H's update18 Mar 2025, 07:58
Reviewer Update
Good day,
Thank you for the person who called me yesterday.
I also did sent a request to the cancellations e-mail.
Can you please assist with clarity on the way forward if I can continue with my policy or get cover from another insurer.
Your urgent feedback will be appreciated so that I can move on.
Thank you for the person who called me yesterday.
I also did sent a request to the cancellations e-mail.
Can you please assist with clarity on the way forward if I can continue with my policy or get cover from another insurer.
Your urgent feedback will be appreciated so that I can move on.
DH
Dirk H's updateReviewer Update
18 Mar 2025, 14:24Okay, it seems nobody thinks it is important to communicate with me.
Really not good to be treated as just a number, and not a real client.
Really not good to be treated as just a number, and not a real client.
DH
Dirk H's update18 Mar 2025, 14:24
Reviewer Update
Okay, it seems nobody thinks it is important to communicate with me.
Really not good to be treated as just a number, and not a real client.
Really not good to be treated as just a number, and not a real client.
DH
Dirk H's updateReviewer Update
18 Mar 2025, 15:16Good day,
Thank you for the reply, but I need to get urgent clarity as I want to make sure that I am covered in the event of a claim.
As it stands now, I do not have cover.
I will now search alternative cover with other insurers, but hope that someone at Out would call back
Thank you for the reply, but I need to get urgent clarity as I want to make sure that I am covered in the event of a claim.
As it stands now, I do not have cover.
I will now search alternative cover with other insurers, but hope that someone at Out would call back
DH
Dirk H's update18 Mar 2025, 15:16
Reviewer Update
Good day,
Thank you for the reply, but I need to get urgent clarity as I want to make sure that I am covered in the event of a claim.
As it stands now, I do not have cover.
I will now search alternative cover with other insurers, but hope that someone at Out would call back
Thank you for the reply, but I need to get urgent clarity as I want to make sure that I am covered in the event of a claim.
As it stands now, I do not have cover.
I will now search alternative cover with other insurers, but hope that someone at Out would call back
OUTsurance's replyOfficial
20 Mar 2025, 15:00Good day Dirk, Thank you very much for your review. We have looked into your complaint and we acknowledge that your policy was cancelled due to non-payment. We have reviewed your request and we have attempted to contact you several times following email communication to discuss your concerns. Please provide our client care manager with a convenient time and date in order for them to call you. Please respond directly to their email. We do apologise for your frustration and hope that we have been able to assist with your query. Regards,The OUTsurance team
OUTsurance's reply20 Mar 2025, 15:00
Official
Good day Dirk, Thank you very much for your review. We have looked into your complaint and we acknowledge that your policy was cancelled due to non-payment. We have reviewed your request and we have attempted to contact you several times following email communication to discuss your concerns. Please provide our client care manager with a convenient time and date in order for them to call you. Please respond directly to their email. We do apologise for your frustration and hope that we have been able to assist with your query. Regards,The OUTsurance team