People can damage your brand

I unfortunately had to put in a claim in July 2018 and although Outsurance paid out the claim, I decided to cancel my insurance policy with Outsurance (despite being a loyal customer for 12 years) due to the horrible harassment, interrogation, accusations and ************ I have had to endure during the claim process by the assessor Juan-Mari Erasmus. She accused me of *****, threatened me with legal action, called me a **** to my face (several times) and made me sign a declaration under duress … all aimed to try and incriminate myself. Juan-Mari was completely dishonest in her dealings with me and failed to disclose her intent and what stage of the claims process she was involved with. It is clear that her primary objective was to find a reason not to pay out the claim.

The experience leading up to this was also completely unacceptable and inappropriate. The agent who assisted me telephonically when I reported the claim, Devan Pillay was highly unprofessional and aggressive. I was treated like an inconvenient bother.

Outsurance might claim they have competitive premiums, but if they employ these type of agents, I’d rather go with another insurer and be treated like a human being.