pensioner left pertified

<p>My fridge was damaged by a power surge after a power failure. I had just stocked up on my groceries after receiving my pension. I called a technician who said the damages were substantial. I then decided to report the matter to Outsurance with whom I've been a loyal client for many years.</p> <p> </p> <p>A few days later an Outsurance technician arrived to assess the fridge. His name was Robert from a company called Panaservice. His colleague Keanen entered my home reeking of alcohol. A few minutes later Robert followed visibly drunk.</p> <p> </p> <p>My my husband was recently discharged from hospital so I had a houseful of guests. Everyone could smell the liquor & were appalled to hear that Outsurance had such service providers. Robert had a look at my fridge then started yelling at the top of his voice at me. Asking me if I was "stupid" to call a private tecnician before requesting one from Outsurance. At this point my nephew & son intervened & asked them to leave the property.</p> <p> </p> <p>I am am still in shock from the ordeal & fear what might have happened if there were no men folk around to come to my aid at the time.</p> <p>Mrs S Ismail</p> <p> ********** 191</p> <p> </p>