Pensioner Abuse

Claim *** . Outsurance: double door fridge- we had a claim once for our fridge and Outsurance made us take a single door fridge.. A small fridge. They had to sort out our kitchen tap and now the tap is sitting in the incorrect place. We had so many issues when installing a new geyser it’s unbelievable. Now our kitchen ceiling is collapsing and they want an excess amount of R4000. The thing is my mother is a pensioner they made her take a small fridge.. the tap is in the incorrect place and now she must pay R4000… On the 15th of Aug 2024 my mother called Outsurance and advised them to place her as a pensioner and they said she needs to email them.. she emailed. Then two weeks ago we emailed them again and had a claim for the geyser pipe which they said again she isn’t listed as a pensioner but going forward they will make sure she is listed. On the 4th she then called to tell them about the kitchen ceiling.. they now want R4000 excess. A pensioner must pay R4000 excess. Please take note:My mother is a pensioner for over 12 years. Can someone from Outsurance please sort this mess out and get the ceiling fixed.. when it’s time to help you guys have lots of stories. Are you *****ing from an old lady???? She pays every month. Are you not ashamed. You damn made her do depressed you idiots..😡