1 reviews | Active since May 2016

16 May 2016, 17:55

paying for a vehicle in never bought

<p>I recently called outsurance for a vehicle quote, I wanted to get my ducks in a row before buying the vehicle to see what the insurance price could be</p> <p>the consultant asked me all my details which included my bank details I explained to her I don't have the vehicle I was Inot the market testing the waters </p> <p>she assured me that it is just a quote a couple days later the amount of 2900 was taken from my bank account by outsurance, I had to contact them and told them it is a mistake, I had to wait a week before they returned my money</p> <p>less then a month later the same had to phone them and explained my whole story and was told by outsurance themselves that it is ******* to insurance on a vehicle you don't have and they will correct there mistake </p> <p>a month later tonight the same so now I am gonna claim for the vehicle as it is fair they take my money for fresh air people watch out for outsurance they are not fair in there practice</p>

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Replies (1)
OUTsurance
OUTsurance's reply17 May 2016, 13:55
Official

Dear Mr Malan,

Thank you so much for allowing us the opportunity to assist. Please accept our sincerest apology for the inconvenience. Yougasen has since been in contact and confirmed the premium was sent back and he confirmed the policy was cancelled. You are welcome to contact him directly if you wish to take out the insurance once you received your vehicle.

We truly appreciate you being so understanding.

Enjoy the rest of your week.

Regards,

Alet