PM
Paulos M
1 reviews | Active since Sept 2019
03 Dec 2019, 10:38
Payback Outsurance
I was looking for insurance for my car and one of there outsurance client service called me to offer me an insurance I told him i am ok but he insisted to take my information and he will call me on the 28th October just to finalise my insurance but only to find out today that I have insurance with them and idirect I am paying two insurance and i am not aware of it. Outsurance steel client money
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OUTsurance's replyOfficial
04 Dec 2019, 10:21Good day Paulos,
Thank you for your feedback. We will always ensure we do the right thing and when we initially received your complaint we were obviously very concerned. We requested our sales manager to listen to the call recording and revert with feedback.
Nicole our sales manager contacted you to discuss what had transpired on the call recording. You did accept cover and you agreed to the start date. We provided you with proper advice and processed your request.
We can confirm your policy has been cancelled.
Regards,
OUTsurance
Thank you for your feedback. We will always ensure we do the right thing and when we initially received your complaint we were obviously very concerned. We requested our sales manager to listen to the call recording and revert with feedback.
Nicole our sales manager contacted you to discuss what had transpired on the call recording. You did accept cover and you agreed to the start date. We provided you with proper advice and processed your request.
We can confirm your policy has been cancelled.
Regards,
OUTsurance
Best regards,
OUTsurance's reply04 Dec 2019, 10:21
Official
Good day Paulos,
Thank you for your feedback. We will always ensure we do the right thing and when we initially received your complaint we were obviously very concerned. We requested our sales manager to listen to the call recording and revert with feedback.
Nicole our sales manager contacted you to discuss what had transpired on the call recording. You did accept cover and you agreed to the start date. We provided you with proper advice and processed your request.
We can confirm your policy has been cancelled.
Regards,
OUTsurance
Thank you for your feedback. We will always ensure we do the right thing and when we initially received your complaint we were obviously very concerned. We requested our sales manager to listen to the call recording and revert with feedback.
Nicole our sales manager contacted you to discuss what had transpired on the call recording. You did accept cover and you agreed to the start date. We provided you with proper advice and processed your request.
We can confirm your policy has been cancelled.
Regards,
OUTsurance
Best regards,