1 reviews | Active since Feb 2017

19 Jun 2017, 12:40

Pay for cover and get kicked in the teeth

<p>After paying premiums every month with Outsurance for credit protection should something happen and I am unable to work or pay some debts. Called Outsurance to assist and see process forward for the credit protection to be activated I get told I do not qualify. So why do we pay premiums every month for years on end. Yes, that's right so the people you pay for some kind of assistance can benefit and we go without . Not only have I been sorely disappointed with my vehicle cover which I cancelled already but this is the tip of the iceberg.</p> <p> </p> <p>I will never use Outsurance again nor recommend them to even my worst enemy.</p> <p> </p> <p>These places just take and take and take some more. And when we are in need of some kind of assistance there's always an excuse!</p>

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Replies (7)
OUTsurance
OUTsurance's reply21 Jun 2017, 13:17
Official

Hello janine-steyn-1

We fully understand your disappointment and are truly sorry about the position you are in.

Bianca explained credit protection cover does not include work contacts which came to an end, only retrenchment.

Our client care manager, Brian contacted you and discussed the scope of cover as well as your concerns in general.

Regards

Dinky

OUTsurance
OUTsurance's reply21 Jun 2017, 13:17
Official

Hello janine-steyn-1

We fully understand your disappointment and are truly sorry about the position you are in.

Bianca explained credit protection cover does not include work contacts which came to an end, only retrenchment.

Our client care manager, Brian contacted you and discussed the scope of cover as well as your concerns in general.

Regards

Dinky

OUTsurance
OUTsurance's reply21 Jun 2017, 13:17
Official

Hello janine-steyn-1

We fully understand your disappointment and are truly sorry about the position you are in.

Bianca explained credit protection cover does not include work contacts which came to an end, only retrenchment.

Our client care manager, Brian contacted you and discussed the scope of cover as well as your concerns in general.

Regards

Dinky

OUTsurance
OUTsurance's reply21 Jun 2017, 13:17
Official

Hello janine-steyn-1

We fully understand your disappointment and are truly sorry about the position you are in.

Bianca explained credit protection cover does not include work contacts which came to an end, only retrenchment.

Our client care manager, Brian contacted you and discussed the scope of cover as well as your concerns in general.

Regards

Dinky

OUTsurance
OUTsurance's reply21 Jun 2017, 13:18
Official

Hello janine-steyn-1

We fully understand your disappointment and are truly sorry about the position you are in.

Bianca explained credit protection cover does not include work contacts which came to an end, only retrenchment.

Our client care manager, Brian contacted you and discussed the scope of cover as well as your concerns in general.

Regards

Dinky

OUTsurance
OUTsurance's reply21 Jun 2017, 13:18
Official

Hello janine-steyn-1

We fully understand your disappointment and are truly sorry about the position you are in.

Bianca explained credit protection cover does not include work contacts which came to an end, only retrenchment.

Our client care manager, Brian contacted you and discussed the scope of cover as well as your concerns in general.

Regards

Dinky

OUTsurance
OUTsurance's reply21 Jun 2017, 13:19
Official

Hello janine-steyn-1

We fully understand your disappointment and are truly sorry about the position you are in.

Bianca explained credit protection cover does not include work contacts which came to an end, only retrenchment.

Our client care manager, Brian contacted you and discussed the scope of cover as well as your concerns in general.

Regards

Dinky