PAY BACK THE MONEY

So I joined outsurance and although I scheduled to be debited earlier because of my early payday, i was specifically clear that i want my policy to start on the 1st of October as I am still covered with my old insurance. They debited me on the 21st of Sept as agreed, with my policy officially starting on the 1st of October.

Days later, my current insurance offeres me a better deal so I decided I will then continue with the. So I decided to cancel my insurance with Outsurance, mind you, my policy is scheduled to start on the 1st of October so I'm well in time. The shock of my life when outsurance tells me they will pay me half of my money back because they debited on the 21st.... They have proof that they debited early and I was very specific about my start date with them but still they wont refund me my full amount.

I spoke to a very nice lady, Patience, who explained that the Higher Ups say "in order to refund me my full amount, I should give them a bank statement. I explained to Patience that I receive my bank statements on the 18th of each month, and they debited on the 21st so it will only reflect on the Oct statement which i will receive on the 18th of October, unfortunately my bank doesn't have the "choose date" functionality. Outsurance wants me to go to the bank (which will be a charge to me) and request a statement because of whatever reason I found very dumb. I sent them a screenshot from my banking app, but still they are unsatisfied.

They have proof that they debited, but I need to go from pillar to post, so that they can refund my money due to a mistake that THEY MADE and now I should be inconvenienced.

They have cancelled my policy, so I said I'll wait for the 18th of October and give them the statement... now they come again with a curve ball of "if you give us a statement on the 18th of October, you will not get a full refund" What nonsense is this? I have not even started with you guys and already I'm receiving so much bad service from you. And maybe my R800 means nothing to you, but it means alot to me and I need that money back.