pathetic/disgusting service from outsurance. I had to close my business as they made an appointment which they did not keep. I want a compensation as I lost money during the time I closed my business. This is not what I expected from OUTSURANCE

claim number ********** 51 logged on the 27 Jan 2018 and to date my gyser is not yet fixed. Outsurance is allocating very unprofessional CONTRACTORS. I followed up on he 30 Jan @ 9:55 and spoke to Ashley and left the message for Tamara Booysen to call me and to date I have spoken to anyone from Outsurance. instead I got calls from unfriendly and unprofessional people saying they are contractors from outsurance and they promise to call me back and no one calls me. someone called me and she said she is from Prescor and made an appointment for 3 Jan @ 8am and I waited for them no one pitched, I had to open my business late as I dont want contractors to work while there are people inside. to cut a long story short is : MY GEYSER IS STILL NOT FIXED BUT ON SATURDAY OUTSURANCE DID NOT FORGET TO DEDUCT MY ACCOUNT FOR THEIR FULL PREMIUM. I'M VERY, VERY UNHAPPY. I WANT A COMPENSATION FOR STRESS AND CONVINIENCE...