Pathetic slow service

We had put in a claim with Outsurance as our household insurance is with them. Our sliding door got shattered and we called for assistance immediately. Since it was sunday 22/11/2015 we called the emergency department thinking it would be fixed as a matter of urgency. We were informed that it would not be done that day. on Monday 23/11/15 i put in the claim. Today 24/11/15 i was notified that the door MIGHT only be fixed on thursday OR Friday. This is extremely unacceptable as i have noted to them that the sliding door is in front of the house and the glass is collapsing which is extremely dangerous and unsafe as we have children in the house. I expected much better service and turn around time from Outsurance. <br> <br> <br>