Pathetic services from outsurance

Pathetic, disappointing and and unreliable company to work with!

I was in the process of moving all my pets onto the outsurance pet medical aid and it was such a horrible experience that proved that they do not have the pets well being at heart!!

I was told as to what their policy entails including for my 8 year collie and I was assured that i would be accessible to moving him to outsurance without any hassles or waiting periods and they even confirmed that they will accept him with his chronic issues. After canceling his policy with their previous medical aid, which i was not able to put him back on because of his age and this was told to outsurance... I was then contacted by another agent stating that my collie wasn't accepted to be put on their medical aid! Together with this after "receiving a confirmation on the outsurance policy for my dogs together with their quotes for all 4" they had even asked us of they could debit.. We were then told the opposite end of everything that was relayed to us! We have spoken to managers, agent upon agents and no one contacted us after being told for weeks they will follow up and contact us and they never did.

This to me is such animal cruelty hence i am an animal ***** and activist. How can outsurance confirm my pets medical aid especially my collie, i cancel my collies previous medical aid ( which i cannot put him back on because of his age) and they show no care, remorse, or attention on this case not to mention his health. It is because of outsurance that my collie is now longer on any medial aid. I received 0 apologies. No one has even dealt with this case.

For a mistake that they made they have done nothing to accommodate my pets. Even with my 3 pets their medial aid has nitty gritties that they never mentioned about yet they asked to debit us!? I'm disgusted with their service, the way they treated my pets and I shows they are all about the money and doesn't even have properly trained agents to relay the correct information! I'm shocked that they did nothing to help my collie get onto a medical aid. Absolutely no care, no compassion. Pathetic behavior. Till now their manager has not contacted us yet we were told they will call within the day! I have never experienced such unpleasantness with any pet insurance /medical aid previously especially when the cause of problem came from their side. I have a confirmed quotation to prove they were willing to take my collie but dishonored what they supposedly stand for. I'm disgusted with your lack of care for animals. Never take pet medical aid with this company! Its pathetic service.