BM
Bongisile M
1 reviews | Active since Nov 2017
15 Jun 2023, 09:14
Pathetic services
Every time I submit a claim with OUTsurance not even once my claim will just run smoothly with me fighting with them but when they take my money in my account there is no hustle I’m sick and tired of the pathetic service I get from this insurance url are nothing but a **** nxaaaaa
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
21 Jun 2023, 14:43Hello Bongisile
We are so sorry your claims experiences with us have been frustration filled! Certainly not what we wish for any client.
After having received your feedback, our assessing manager was in contact and provided you with an update on arrangements we made to finalise the matter.
You have again brought your dissatisfaction via this forum to our attention. it is disappointing to see you did not receive further feedback from us as the service provider notified they can only attend in 2 weeks' time.
During our assessor's discussion with you yesterday, you agreed to obtain a quote from a service provider of your choice who will be able to attend to the repair work sooner. Thank you for your cooperation.
We are pleased to confirm a cash payment has been made to your account and we trust the repairs will be complete soon.
Regards
The OUTsurance Team
We are so sorry your claims experiences with us have been frustration filled! Certainly not what we wish for any client.
After having received your feedback, our assessing manager was in contact and provided you with an update on arrangements we made to finalise the matter.
You have again brought your dissatisfaction via this forum to our attention. it is disappointing to see you did not receive further feedback from us as the service provider notified they can only attend in 2 weeks' time.
During our assessor's discussion with you yesterday, you agreed to obtain a quote from a service provider of your choice who will be able to attend to the repair work sooner. Thank you for your cooperation.
We are pleased to confirm a cash payment has been made to your account and we trust the repairs will be complete soon.
Regards
The OUTsurance Team
OUTsurance's reply21 Jun 2023, 14:43
Official
Hello Bongisile
We are so sorry your claims experiences with us have been frustration filled! Certainly not what we wish for any client.
After having received your feedback, our assessing manager was in contact and provided you with an update on arrangements we made to finalise the matter.
You have again brought your dissatisfaction via this forum to our attention. it is disappointing to see you did not receive further feedback from us as the service provider notified they can only attend in 2 weeks' time.
During our assessor's discussion with you yesterday, you agreed to obtain a quote from a service provider of your choice who will be able to attend to the repair work sooner. Thank you for your cooperation.
We are pleased to confirm a cash payment has been made to your account and we trust the repairs will be complete soon.
Regards
The OUTsurance Team
We are so sorry your claims experiences with us have been frustration filled! Certainly not what we wish for any client.
After having received your feedback, our assessing manager was in contact and provided you with an update on arrangements we made to finalise the matter.
You have again brought your dissatisfaction via this forum to our attention. it is disappointing to see you did not receive further feedback from us as the service provider notified they can only attend in 2 weeks' time.
During our assessor's discussion with you yesterday, you agreed to obtain a quote from a service provider of your choice who will be able to attend to the repair work sooner. Thank you for your cooperation.
We are pleased to confirm a cash payment has been made to your account and we trust the repairs will be complete soon.
Regards
The OUTsurance Team
BM
Bongisile M's updateReviewer Update
22 Jun 2023, 16:10I’m just not happy honestly today I receive a call from the supplier and to my surprise the supplier was advised to replace 3 items yet there is 4 items to top it of I receive a WhatsApp that OUTsurance will come pick up the damaged items my question is how does OUTsurance come fetch the damaged things yet there was not even 1 items replaced I need this sorted honestly I’m so disappointed
BM
Bongisile M's update22 Jun 2023, 16:10
Reviewer Update
I’m just not happy honestly today I receive a call from the supplier and to my surprise the supplier was advised to replace 3 items yet there is 4 items to top it of I receive a WhatsApp that OUTsurance will come pick up the damaged items my question is how does OUTsurance come fetch the damaged things yet there was not even 1 items replaced I need this sorted honestly I’m so disappointed