Pathetic service - wrong info given

On December the 13th i contact Outsurance for a quote on household and building insurance. I asked the consultant twice does it include geyser damage, ceiling leakage, damp walls, Yes it does cover. Now when i need to put in a claim i am told it does not include building insurance. If i had known this i would of never taken out the cover! I then spoke to Angel and Nombuso who requested for my call recording according to them it was not mention at all in the call. I then call on Tuesday to find out when am i going to get the recording " sorry no recording was requested" Noma assisted and requested for the recording which mind you will take 7 days. I sent a complaint to their complaints department 24 hours later no one has responded. I call today to speak to a manager, yes Yurel will call u today. I am still waiting.

Is this the service one receives from Outsurance? I would like to listen to my recording which was 29 mins on my cell a d 5 mins on my landline and then you tell me was i given what i asked for?

Regards