IS
Imran S
1 reviews | Active since Jul 2016
07 Apr 2021, 12:01
Pathetic service to paying client
It's been a month and my claim has not been finalized to my satisfaction. Claims clerk Ian Gilfillan is avoiding me like a plague. I even posted on Twitter and last communication was on Friday with a promise that someone will call me back the next day. Today is Wednesday, second working day of this week.
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Imran S's updateReviewer Update
08 Apr 2021, 08:54The claims manager did call me and I briefly explained my issues to him. Since it was during my working hours I asked him to call me back after 15mins. This was yesterday, 7th April 2021, 18hrs ago. I'm still waiting.
IS
Imran S's update08 Apr 2021, 08:54
Reviewer Update
The claims manager did call me and I briefly explained my issues to him. Since it was during my working hours I asked him to call me back after 15mins. This was yesterday, 7th April 2021, 18hrs ago. I'm still waiting.
OUTsurance's replyOfficial
09 Apr 2021, 11:17Good day Imran,
The lack of feedback is totally unacceptable, we will not tolerate such poor service delivery. We will address the service transgressions accordingly.
Nigel our claims manager has been in contact with you to discuss the claim in detail. Nigel has advised you to get a quote and email it through to us. Once received, we will call you to finalise the matter.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
The lack of feedback is totally unacceptable, we will not tolerate such poor service delivery. We will address the service transgressions accordingly.
Nigel our claims manager has been in contact with you to discuss the claim in detail. Nigel has advised you to get a quote and email it through to us. Once received, we will call you to finalise the matter.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
OUTsurance's reply09 Apr 2021, 11:17
Official
Good day Imran,
The lack of feedback is totally unacceptable, we will not tolerate such poor service delivery. We will address the service transgressions accordingly.
Nigel our claims manager has been in contact with you to discuss the claim in detail. Nigel has advised you to get a quote and email it through to us. Once received, we will call you to finalise the matter.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
The lack of feedback is totally unacceptable, we will not tolerate such poor service delivery. We will address the service transgressions accordingly.
Nigel our claims manager has been in contact with you to discuss the claim in detail. Nigel has advised you to get a quote and email it through to us. Once received, we will call you to finalise the matter.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance