ES
Edward S

1 reviews | Active since Jan 2024

07 May 2025, 16:33

Pathetic service rendered

Notepad - *** () - OUTSURANCE COMPLAIN. I have now reached my end with your business after referring on 31 March 2025 to Autoboys in East London for a windscreen replacement. They fitted a cheap ******* windshield with defects. They left my car like a *** sty inside with grubby dirty marks all over the interior of the window pillars. To cap it all they damaged my car's dashboard with cuts in it and scratches on the top of the windshield where the paint came off. The other issue now also happening is that the two rubbers running on the roof is now coming loose as well. I get told be patient all will be sorted. Im not happy anymore as you as Ousturance chose a cheap vendor whom caused now major damages to my car and im for ever told be patient. Im no longer patient anymore as you as Outsurance caused these damages via your SP to my new car and you as Outsurance dont care at all as you are not sitting with the mess which is now going into week 6 now with no resolve.

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Replies (4)
ES
Edward S's update07 May 2025, 19:46
Reviewer Update
I hope this is the final straw as im now going to invlove you CEO as to how false your business ethics is as you are pathetic after all the years of my support
ES
Edward S's update07 May 2025, 19:51
Reviewer Update
You as outsurance spends milloins on ads on prime slots on TV and not telling clients you refer clients to cheap backyard suppliers whom cause more damages to a persons new car and yet you as Outsurance advocate pls be patient to hell with it ... i had enough you damage my car with your cheap backyard supplier and i want my car replaced which is new with a brand new car
ES
Edward S's update07 May 2025, 19:52
Reviewer Update
AT YOUR COST
OUTsurance
OUTsurance's reply14 May 2025, 15:41
Official
Good day Edward,

Thank you for bringing your concerns to our attention.

Your overall claims experience is concerning and certainly not the experience we wish for any of our valued clients. We can confirm that the office of the CEO has been in contact with you to get the matter resolved. We will address the service failures accordingly.

You have our sincere apologies for the frustrating experience.

Regards,
The OUTsurance Team