1 reviews | Active since Jan 2024
Pathetic service rendered
Notepad - *** () - OUTSURANCE COMPLAIN. I have now reached my end with your business after referring on 31 March 2025 to Autoboys in East London for a windscreen replacement. They fitted a cheap ******* windshield with defects. They left my car like a *** sty inside with grubby dirty marks all over the interior of the window pillars. To cap it all they damaged my car's dashboard with cuts in it and scratches on the top of the windshield where the paint came off. The other issue now also happening is that the two rubbers running on the roof is now coming loose as well. I get told be patient all will be sorted. Im not happy anymore as you as Ousturance chose a cheap vendor whom caused now major damages to my car and im for ever told be patient. Im no longer patient anymore as you as Outsurance caused these damages via your SP to my new car and you as Outsurance dont care at all as you are not sitting with the mess which is now going into week 6 now with no resolve.
Thank you for bringing your concerns to our attention.
Your overall claims experience is concerning and certainly not the experience we wish for any of our valued clients. We can confirm that the office of the CEO has been in contact with you to get the matter resolved. We will address the service failures accordingly.
You have our sincere apologies for the frustrating experience.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Your overall claims experience is concerning and certainly not the experience we wish for any of our valued clients. We can confirm that the office of the CEO has been in contact with you to get the matter resolved. We will address the service failures accordingly.
You have our sincere apologies for the frustrating experience.
Regards,
The OUTsurance Team
