Pathetic service OUTSURANCE

in dealing with Outsurance you call the call center and state your business, fine then you will be referred to the claims agent who will call you back, fine. Then the trouble starts with receiving a message on your phone stating that you were unavailable, please call so and so and the whole circle starts again ID cell no E Mail address D of B and we will refer you again and call you back. This happens up to 7 or 8 times, then today the call center says please dispose of your broken glasses and take a picture of them ? I asked where must I take the picture, in the *******'s bin or what because after all you have a picture already of the broken glasses the original invoice for proof of purchase and the quotation from Supersavers for the replacement. Apparently this is from the Salvage dept, so I told the lady to come to my house and fetch the salvage herself, what a circus this company with its high tech. Goodbye Outsurance