mS
moegamat S
1 reviews | Active since Apr 2016
24 Nov 2023, 20:50
Pathetic service once again
My claim is still not finalised. Its almost end of November,almost two months later.Emailing advisor numerous times.Paying a premium for VLU yet im having endless problems with them paying me out. Last email i sent before today was 06/11/2023. Todays reply is that it was referred to the manager
The servic is pathetic.I would never recommend Outsurance.Ive sent email to the lady that dealt with my complaint,no reply
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OUTsurance's replyOfficial
27 Nov 2023, 15:30Hello Moegamat
Following our private reply to you, we again wish to extend our sincere apologies for the unfortunate delay in finalising your claim for you.
Our claims manager has since arranged for the claim to be finalised and payment was processed.
An internal discussion will be held with our advisor, as we view this very poor service which we will not condone.
Regards
The OUTsurance Team
Following our private reply to you, we again wish to extend our sincere apologies for the unfortunate delay in finalising your claim for you.
Our claims manager has since arranged for the claim to be finalised and payment was processed.
An internal discussion will be held with our advisor, as we view this very poor service which we will not condone.
Regards
The OUTsurance Team
OUTsurance's reply27 Nov 2023, 15:30
Official
Hello Moegamat
Following our private reply to you, we again wish to extend our sincere apologies for the unfortunate delay in finalising your claim for you.
Our claims manager has since arranged for the claim to be finalised and payment was processed.
An internal discussion will be held with our advisor, as we view this very poor service which we will not condone.
Regards
The OUTsurance Team
Following our private reply to you, we again wish to extend our sincere apologies for the unfortunate delay in finalising your claim for you.
Our claims manager has since arranged for the claim to be finalised and payment was processed.
An internal discussion will be held with our advisor, as we view this very poor service which we will not condone.
Regards
The OUTsurance Team