Pathetic service on claims

<p>I have been with Outsurance for +- 6 years and this was only my second claim , 1st one went smoothly and I decided to stay as I was happy with the service and my car was fixed with all ORIGINAL parts from VW, Only to find out that I get pathetic service on my second claim a few years later .</p> <p>My household appliances was struck by lightning in the month of July 2016. I then called Outsurance claims department to assist me with my claim and they had arranged that someone comes to pick up my items. By collecting these items they damaged my wall in several places/ways.</p> <p>I was the one that had to call Outsurance EVERY OTHER DAY to follow up on my claim, no one bothered to contact me or keep me updated. I finally decided to contact the outsourced company who collected my items directly, who advised that I should contact outsurance directly.</p> <p>I once again called Outsurance to follow up on what is happening with my claim. I finally received some kind of answer to say that 3/6 off the items will be replaced and the rest will be repaired. Still no Timing or dates were given and they seem to be in no rush.</p> <p>The outsourced company then dropped off my repaired items on the back of an open Bakkie with some plastic that looked like Cling wrap which was not Completely covered, I was not happy at first but was in such a rush as I had to get back to work immediately and signed off but telling the driver that I have no time to check the items immediately. Please note this was on a public holiday and a note was written on the delivery note stating that I have not checked the items.</p> <p>When I came home a few days later and checked my appliances, they were badly damaged and scratched, they were delivered without the power cables and different unknown adapters. I was unable to see if anything was working as I needed the power cable. I then contacted outsurance again to inform them of what has happened and requested to speak to a manager just to find out that they were too busy and will get back to me.</p> <p>I then called the Outsourced Company direct to inform them of my issues and after a few days of calling back and forth with no answers as to what is being done about my items. They arranged that a manager comes with to collect and inspect they damaged wall and equipment. I insisted that they collect in an enclosed vehicle.</p> <p>When they collected the items it was just to find that it was not a manager that was with the driver but an office assistant.</p> <p>As for the replaced goods, they were only delivered on the 26th August which is a month later.</p> <p>We are currently in September and I still have no feedback on my Repaired items. This is after Several Calls and emails I HAD to send/make to outsurance management as they still have no sense of Urgency, they could not even give me a call to give me ANY SORT OF UPDATE. Management at Outsurance is ALWAYS TOO BUSY to take my call or CALL ME BACK. I was passed on from one *********** person to another.</p> <p>The last manager I spoke to could ALSO not assist me and I then said that he should send me all documents, recordings and photos and I will take this further.</p> <p>Up until today (11 Sept 2016) I am still awaiting documents and ANY SORT OF FEEDBACK as to what is happening with my repaired items damaged property</p> <p>This is PATHETIC service, it’s been over a month after claim was reported and I am still sitting with NO TV, XBOX and SOUNDBAR. I have not missed 1 single monthly payment and this is the service I get ……….</p> <p>I hope this message will reach some competent management and that the issue will be addressed in a proper manner.</p> <p> </p> <p>Items claimed for:</p> <p>· TV</p> <p>· Sound bar</p> <p>· Xbox</p> <p>· Amplifier</p> <p>· DSTV decoder</p> <p>· Multi plug</p> <p> </p> <p>Claim Number ********** 87</p> <p> </p> <p>Some of the *********** management at OUTSURANCE</p> <p>· Cardo Martin</p> <p>· Cecilia Pretorius</p> <p>· Email : honwanib</p> <p> </p> <p>Let’s see how important customers really are to OUTSURANCE …………………………………………………</p> <p>???????????</p> <p> </p> <p>Regards</p> <p>Jean</p>