AB
Ala B
1 reviews | Active since Jan 2019
24 Nov 2020, 09:13
PATHETIC SERVICE - NO RESPONSE TO EMAILS
Pathetic service - no response to emails
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
25 Nov 2020, 10:43Hello Ala
Your feedback is of course concerning and we are sorry to see you were not assisted.
If you rep**** to correspondence we sent you previously, we would not have received your email, as these replies are routed to an unmonitored mailbox and automated replies are sent immediately.
Our client care manager, Kyle contacted you, but you did not want to discuss the matter with him.
William did try to contact you today to assist with the quotations, and proceeded by sending you a sms. Please know we want to be of assistance.
Regards
OUTsurance
Your feedback is of course concerning and we are sorry to see you were not assisted.
If you rep**** to correspondence we sent you previously, we would not have received your email, as these replies are routed to an unmonitored mailbox and automated replies are sent immediately.
Our client care manager, Kyle contacted you, but you did not want to discuss the matter with him.
William did try to contact you today to assist with the quotations, and proceeded by sending you a sms. Please know we want to be of assistance.
Regards
OUTsurance
OUTsurance's reply25 Nov 2020, 10:43
Official
Hello Ala
Your feedback is of course concerning and we are sorry to see you were not assisted.
If you rep**** to correspondence we sent you previously, we would not have received your email, as these replies are routed to an unmonitored mailbox and automated replies are sent immediately.
Our client care manager, Kyle contacted you, but you did not want to discuss the matter with him.
William did try to contact you today to assist with the quotations, and proceeded by sending you a sms. Please know we want to be of assistance.
Regards
OUTsurance
Your feedback is of course concerning and we are sorry to see you were not assisted.
If you rep**** to correspondence we sent you previously, we would not have received your email, as these replies are routed to an unmonitored mailbox and automated replies are sent immediately.
Our client care manager, Kyle contacted you, but you did not want to discuss the matter with him.
William did try to contact you today to assist with the quotations, and proceeded by sending you a sms. Please know we want to be of assistance.
Regards
OUTsurance
AB
Ala B's updateReviewer Update
26 Nov 2020, 10:34Thanks for responding we have bad reception in our area at most (mobile)
AB
Ala B's update26 Nov 2020, 10:34
Reviewer Update
Thanks for responding we have bad reception in our area at most (mobile)