PATHETIC SERVICE/ LACK OF FEEDBACK

Claim number - ***<br> <br> Claim already submitted on 6 October 2014. Last response received end of Dec when vehicle went for assessment. No further feedback<br> <br> Pathetic service with no feedback/ progress reports.<br> <br> Apparantly Outsurance has been waiting for their customer's report since Oct 2014????<br> She is the one that completed the accident report with SAP - not sure what more is required!!!!<br> Accident report was included in claim<br> <br> I have never experienced more pathetic service than the service provided by Outsurance - how can it take almost 6 months to finalise a claim. I am not even sure whether the claim will be paid at this stage or not. I must drive around with a damaged vehicle in the interim.<br> <br> Can someone competent please make contact witih me with me?<br> I need an urgent answer on when my vehicle will be fixed??<br> <br> Wilma Pombo<br> <br>