1 reviews | Active since Mar 2017
PATHETIC Service from Outsurance Support and Suppliers
Waiting now for nearly 3 weeks for a windscreen! It is a 2016 Golf! Nothing special!
I have escalated it to the business claims manager called Isabel on numerous occations but zero feedback or followup. I have asked Isabel 2 days to get head of customer service to call me. Still waiting for a call. Absolutely shocking and PATHETIC service from Outsurance.
I have been a very loyal customer in my private and business capacity for years but it is time to move.
Ps. My mom has struggled with the same service delivery from Outsurance so looks like from support to service providers Outsurance is just overall pathetic!
Do yourself a favour and save yourself a lot of frustration. Don't consider Oursurance as a insurance partner! All useless!
We certainly do not blame you for expressing your unhappiness. We are sorry to see that our overall service up to this point has let you down
Following receipt of your complaint, we escalated the matter to our client liaison manager Paul who has since been in contact with you to address your concerns and to provide you with detailed feedback regarding the status of your claim.
We can confirm that our service provider has finalised the windscreen fitment. We note that you have also requested for our client care team to contact you to make changes to your policy - our client liaison team will also arrange this for you.
We apologise for the delay in finalising your claim and appreciate that you have allowed us the opportunity to address your concerns.
Regards
OUTsurance
We certainly do not blame you for expressing your unhappiness. We are sorry to see that our overall service up to this point has let you down
Following receipt of your complaint, we escalated the matter to our client liaison manager Paul who has since been in contact with you to address your concerns and to provide you with detailed feedback regarding the status of your claim.
We can confirm that our service provider has finalised the windscreen fitment. We note that you have also requested for our client care team to contact you to make changes to your policy - our client liaison team will also arrange this for you.
We apologise for the delay in finalising your claim and appreciate that you have allowed us the opportunity to address your concerns.
Regards
OUTsurance