Pathetic service from Outsurance home insurance

Im so frustrated and angry about how Outsurance home insurance has handled my claim! My family and I have be inconvenienced every day due to lack of service from your company! I was promised by Carl who is the Manager yesterday that my claim would be finalized as soon as possible but up until this moment there's no plumber at my place. Im always the one who has to make constant follow ups coz Outsurance just doesn't care! Outsurance please fix my leaking water pipes, I need hot water!!!!! You guys deserve a zero honestly, I'm just generous by even giving you this 1 star