Pathetic service from Outsurance and their service providers

Over 2 weeks to resolve a smash and grab broken windows. I get the runaround with there service providers who are *********** and are totally clueless in the industry. Outsirance you need competent and experienced service providers, Insurance is supposed to make it convenient and hassle free when there is a problem not give clients the runaround, that's why I pay your absurd premiums. 5 years and no claims on the vehicle, the one claim I did and the experience was totally disgusting. I have already started shopping around, the insurance industry is highly saturated, I'm sure there is way better options out there then outsurance.