Pathetic Service from Outsurance

Item: OUTsurance
Rating: 1
Author: Thoven M

I have been with Outsurance for 10 years. After my last incident of poor service, agents not coming back to me, agents being rude just putting the phone down on my ear. NO CUSTOMER SERVICE!!! REALLY PATHETIC FORCEFUL BEHAVIOR FROM AGENTS.

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Replies (1)

OUTsurance's replyOfficial

22 Feb 2022, 15:27

Good day Thoven,

We take much pride in our service delivery so your review was naturally worrying. After responding privately to you, we escalated the matter for urgent attention.

Lebo our client services manager contacted you to address your concerns and to apologise for your experience. We will address the service transgression accordingly.

We are sorry for the poor service experience.

Regards,
OUTsurance

OUTsurance's reply22 Feb 2022, 15:27

Official