Pathetic service from outsurance

Service from outsurance is pathetic..i really cannot believe this. I've been in a car accident in the month of march 2019 - 3rd pary claim. Outsurance client was at fault and the client admitted thar he was at fault. They have repaired their direct clients car but not mine. I logged a call in the month of april 2019 to date ive been sent from pillar to post. I am self employed and make use of my car to generate an income.. I am unable to do so for almost 2 months. I dealt with Johannes skosana who left outsurance in the month of april. Johannes booked my car for an assessment. When called 2 days later he informed me that that car has been assesed and he is waiting for the documents from first help. I heard nothing for another day. I made a follow up call the next day and was informed that Johannes skosana resigned. I dealt with the manager Lebogang who later told me that they cannot track my car..my car went missing for 4 days. Lebo assisted me by getting my car back. Lebogang referred the case to Michelle Allison via email who also did not come back..i again had to ask for feedback from Michelle who inturn told me that the case was re allocated to refiloe/ flow chiri..i ca refiloe last week and she informed me that she did not look at my case and that she will call me back...i had to call her yesterday as she did not come back..yesterday she told me she will get back to me...nothing...i called again this morning...she then thar they will not be 100% liable as i was negligent...yet their client informed them that he caused the accident and i was standing still at the stop street...she only then told me that she is having a lool at the claim and will escalate to her manger...she will come back to me today before cob......how long do i have to wait and follow up with outsurance..i do not have an income at the moment because i have no car.. How fair is this.....outsurance advertise daily how good they are as well as on the radio station...i am speechless by the way i been treated by outsurance...this after my car went missing as well. I have kids to see to and cannot do so due the above mentioned