Pathetic Service From Outsurance

<p>On 8th December 2016 I reported my claim to Outsurance regarding my leaking roof and unexplained damage to kitchen cupboards.</p> <p>Outsurance sent a leak detection company on 3rd January 2017 to do a report on the cupboards.</p> <p>The findings of this report prompted them to approve a claim for the repairs of a leak behind the sink and damage to the cupboards where the contractors were sent out to do the work on 11th January 2017.. </p> <p> On 11th January 2017 the aforementioned then proceeded on Outsurance's instruction to remove the cupboards and to repair the leak where their service provider indicated there was a leak. During this process the cupboards were ripped out and damaged and the sink and taps removed. As at 19 January 2017 I do not have any sink or water in my kitchen let alone cupboards.</p> <p> On 13th January 2017 Outsurance sent another service provider who now could not find the leak reported by the first leak detection company and said the cause of the damage is the outside Gully which you do not cover. Based on this you have now come to a different conclusion and you have now declined my claim. It is evident that Outsurance have decided to decline the claim because the costs have been escalating and a convenient way to renege on this matter. I am therefore proceeding with a formal complaint against Outsurance with the Ombudsman as well as on HelloPeter. I have asked for initial report provided by the service provides which Outsurance then used to commission the various contractors to destroy my kitchen and also all the subsequent reports indicating otherwise. I have not received any feedback to the messages i have left for them or emails sent. </p> <p>I have made numerous calls and send copious emails to Desorine Bedwell without any formal written response and I am now compelled to seek recourse to get my kitchen restored to its former state.</p> <p>I have also left a message for her manager Cecelia Pretorius to contact me 3 days ago and I am still waiting for feedback.</p> <p> I have not received any response for the claim regarding my roof as yet. The accessor was out on 13 or 14 December 2016 but the claims is not finalised yet! I have also contacted talk@out still no feedback.</p> <p>I have been trying to resolve this issue since 17th Janaury 2016 and as off today 20 January i still do not have any kitchen cupboards, sink or water in the Kitchen. </p> <p>No respose from Outsurance regarding an update or even just you give me a timeline.</p> <p>No response from Cecilia Petoruis! Another Outsurance agent confirmed that my emails and messages to them have been logged on my file but still nothing as been done!</p> <p>Sorry Outsurance I'm OUT!!!</p>