RM
Ra-ees Marcus
1 reviews | Active since Aug 2022
30 Aug 2022, 15:20
Pathetic service from Outsurance
Worst insurance company to use been with them for 2years with uninterrupted payments. staff is not helpful, no one can give a valid reason as to why my claim was rejected. every time a new person is calling me to say it's been escalated.
If this cannot be resolved today. I'd like my September premium refunded to me so that I can move to an insurance company that will value me as a customer.
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OUTsurance's replyOfficial
02 Sept 2022, 11:31Good morning Ra-ees,
Further to our private reply on receipt of your complaint, we can confirm that Tebogo was in contact with you.
We initially made our decision based on your report and after your dissatisfaction we appointed a service provider to assess the damages.
His findings confirmed our initial decision however our plumber assisted in sealing the shower rose for you.
We have discussed our final report with you in detail and you were happy with the explanation.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that Tebogo was in contact with you.
We initially made our decision based on your report and after your dissatisfaction we appointed a service provider to assess the damages.
His findings confirmed our initial decision however our plumber assisted in sealing the shower rose for you.
We have discussed our final report with you in detail and you were happy with the explanation.
Regards,
OUTsurance
OUTsurance's reply02 Sept 2022, 11:31
Official
Good morning Ra-ees,
Further to our private reply on receipt of your complaint, we can confirm that Tebogo was in contact with you.
We initially made our decision based on your report and after your dissatisfaction we appointed a service provider to assess the damages.
His findings confirmed our initial decision however our plumber assisted in sealing the shower rose for you.
We have discussed our final report with you in detail and you were happy with the explanation.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that Tebogo was in contact with you.
We initially made our decision based on your report and after your dissatisfaction we appointed a service provider to assess the damages.
His findings confirmed our initial decision however our plumber assisted in sealing the shower rose for you.
We have discussed our final report with you in detail and you were happy with the explanation.
Regards,
OUTsurance