Pathetic service from Outsurance

<p>So after bumping my car in December, Outsurance advised that I should take my car to Renew-It in Greenstone. Since my car has been there, I have complained twice to Outsurance regarding the useless service from Renew-It. I was advised that my car was ready for collection and I went today to go and collect it. The new Bumper that they had put on my car was chipped! The paintwork was shocking with paint bubbles all around the edges of the newly installed bumper. The light that had been replaced was not level with the other light on the car and the car had not been washed. The Manager Rian, said they would manually do touch ups on the car where the newly placed Bumper had been chipped. This is not good enough. I phoned Outsurance at 07h54 this morning and explained the situation to a consultant, who informed me that Megan would call me back. It's now 11h26 and I am still waiting for a phone call. I want this resolved without somebody painting my car manually to fix up their mess-up. Outsurance used to provide good service, what has happened, becasue this is absolutely pathetic.</p>