Pathetic service

Good day, I have been getting terrible service from OUTsurance Funeral since last year December. I submitted a claim and for me to get the money i had to make many phone calls, consultants promised to call me back and they people will tell new stories every time.

In January my out bonus was supposed to pay for my premium as arranged telephonically but still they deducted money from my account and when i called I received different stories. I had to fight again for them to promise a refund. I was told money will be in today Tuesday 06.02.2024 and there is still nothing from them. When I complained about this, they didn't even bother to make this refund an instant payment since this is their fault and it's an inconvenience to me.

I called today to find out where is my refund and i am getting different stories again. I was on 3 phone calls with OUTsurance today and no one could help to resolve this problem.

I have spoken to close to about 5 consultants, a supervisor and a manager and i am just tired of this service. When Outsurance has to pay out it becomes a mess. The only time you will get best service is if you are opening a new policy, changing debit dates or making changes on your policy. not when they need to pay you money or out bonus