Pathetic Service Delivery

My wife was in an accident on the 20 April 2023 ,28 days later we do not have any feedback from Outsurance. Claims Department confirmed that it's processed for an amount then towed to the panel beaters and now the panel beater is increase the repairs costed. Spoke to many people from OUTsurance Team but no solid feedback ,its 28 days later and the only feedback we will call you back which is not done.

Insured with OUTsurance for 5 years , first claim and this is what we get.

Customer Service from OUTsurance is pathetic for big company.

Change now to be done from the customer service up to management.