Pathetic service

I recently had to claim for a car accident. Service was an absolute disaster. From the tow truck using all my petrol, i have the logs from tracker to prove, to numerous calls from them with the incorrect report of accident, to only calling the person to drove into me 3 weeks after the accident and only becasue i called them to ask what was happening, incorrect approval of repairs which meant taking my car back into the panel beater after it had already been there 3 weeks. So another few days without my car. I emailed them with all this info and asked for a manager to call me. Im still waiting. I have since changed my insurance because of all this and am again waiting for an email of confirmation to cancel end of April. After 8 years and when i needed them, their service was shocking. Bye Bye