Pathetic service

I was in a serious car accident last night around 7pm. My car is insured with Outsurance All was set up when I signed up with them months ago, it was a 45 minutes intense military drilling interview you guys did with me when signing up, & i litterally gave them my entire life details, but today when I logged the claim for the accident, someone sends me an email asking me to confirm my email by replying yes !!!!!

I am also so utterly sick & tired of your App, last night at the scene of the accident I tried to use the App, & litterally every time i open the App i have to log in with my ID, then it sends the OTP to my email. Which I have to cime back & insert in to log in. I had to do these ridicolous iritiating steps like 15 times last night after a serious accident, while standing traumatised at the side of the road alone as a woman !!!!!. Why does the App completely log me off when I change screens ????????

I am also not happy with your emergency Outsurance service, it was a serious accident, I have bruises all over my body, the airbag exploded & hit my face , i was in pain everywhere, & completelyt traumatised, but I had to call Outsurance like 15 times for you to send someone !!!!!. I even pressed the panic button twice, but a security called me back!!!, then he had no clue who I was, & he also started to ask me the million questions you ask when i 1st sign in !!!!!! He said he is just a security & has no information about me !!! This pathetic service is your "panic" button ????? OUTSURANCE SUCKS. YOU PEOPLE TRAUMATISE PEOPLE MORE, IN AN ACCIDENT OR EMERGENCY SITUATION.