1 reviews | Active since Jan 2019
Pathetic service
3rd party liability claim.
I am so frustrated with Outsurance and the way they have handled my claim, the incident happened on the 6th of Jan, today is the 17th of March and there is still issues. Truly pathetic service, with the claims agent, Roro Rabothata keeps getting things wrong like booking a repairer 70km from my home (I live in Gauteng, not a remote area with limited options for service providers) keep asking me to resend stuff cause apparently she cannot see the 16 page form I had to fill out, or the more than 20 pictures I had to submit on their website. Then I'm told that to fix really minor cosmetic damages will take 4 to 7 weeks, which I get if it was a complex claim, but this was not and there was no delays caused by me, everything I was asked to to or documents I was asked to submit was done as soon as I was asked for it. AFTER 8 WEEKS I lose my patience and log a internal complaint, only to then be told that there was a miscommunication and I can book my car in for repairs. After this was finally done and I took leave to take my car to the repairer, and being told that the service provider is in Monument Park, when I put the street address in the GPS, the repairer is in Krugersdorp dorp. I sent another email this morning to express my frustration and asked that a new appointment be made ASAP as I cannot keep taking off from work I am not getting any response.
This is really horrible service and I'm so glad that I am not one of their clients, nor will I ever be!
Outsurance is a joke!
Outsurance is a joke!
Thank you very much for reviewing your experience us.
We do apologise for the inconvenience this claim has caused.
We looked into your complaint and we understand that the frustration on this claim was due to the service provider not being closer to your house. The time that it has taken thus far to finalise your claim is unfortunate.
The matter was handled by our legal manager who has since made contact with you and assisted with changing the location of the repairer to accommodate your request.
Regards,
The OUTsurance team
Thank you very much for reviewing your experience us.
We do apologise for the inconvenience this claim has caused.
We looked into your complaint and we understand that the frustration on this claim was due to the service provider not being closer to your house. The time that it has taken thus far to finalise your claim is unfortunate.
The matter was handled by our legal manager who has since made contact with you and assisted with changing the location of the repairer to accommodate your request.
Regards,
The OUTsurance team
Indeed the manager has reached out, unfortunately he either did not grasp the nature of my complaint, or he did not bother giving my complaint an adequate amount of attention before reaching out to me. Sadly, this is what I have come to expect from Outsurance so at least it seems that your staff is consistent in how they communicate or undertake to serve the public.
Not only am I completely disappointed with how my claim was handled, I am equally disappointed in your handling of my complaint.
Regards,
Corlia
Indeed the manager has reached out, unfortunately he either did not grasp the nature of my complaint, or he did not bother giving my complaint an adequate amount of attention before reaching out to me. Sadly, this is what I have come to expect from Outsurance so at least it seems that your staff is consistent in how they communicate or undertake to serve the public.
Not only am I completely disappointed with how my claim was handled, I am equally disappointed in your handling of my complaint.
Regards,
Corlia