SVdW
Stef Van der Walt
1 reviews | Active since Feb 2022
14 Oct 2022, 15:25
Pathetic service by outsurance
Absolutely pathetic. I submitted a claim in April. They took the car for 2 months to a panel beater who did not repair the vehicle.
As a result of a poor repair job, the car obtained heavy damage due to a speedbump.
After that outsurance authorised the claim, but now refuse to answer any calls or emails.
They made up stories about my car before I purchased the car, but all Dekra and AA reports proved their claims wrong.
Now I'm paying a premium and a installment for a car that doesn't run.
Helpful (0)
Replies (3)0
Replies (3)SVdW
Stef Van der Walt's updateReviewer Update
14 Oct 2022, 16:07Hi
Claim Number ***
Under Stephen van der walt
Claim Number ***
Under Stephen van der walt
SVdW
Stef Van der Walt's update14 Oct 2022, 16:07
Reviewer Update
Hi
Claim Number ***
Under Stephen van der walt
Claim Number ***
Under Stephen van der walt
OUTsurance's replyOfficial
17 Oct 2022, 07:28Hello Stef
Thank you for providing us with the claim number via private reply.
We notice the matter was referred to the offices of the Ombudsman. We will therefore await their ruling in the matter.
Regards
OUTsurance
Thank you for providing us with the claim number via private reply.
We notice the matter was referred to the offices of the Ombudsman. We will therefore await their ruling in the matter.
Regards
OUTsurance
OUTsurance's reply17 Oct 2022, 07:28
Official
Hello Stef
Thank you for providing us with the claim number via private reply.
We notice the matter was referred to the offices of the Ombudsman. We will therefore await their ruling in the matter.
Regards
OUTsurance
Thank you for providing us with the claim number via private reply.
We notice the matter was referred to the offices of the Ombudsman. We will therefore await their ruling in the matter.
Regards
OUTsurance
OUTsurance's replyOfficial
17 Oct 2022, 07:41Hello Stef
Thank you for providing us with the claim number via private reply.
We notice the matter is being attended to the offices of the Ombudsman. We can therefore not interact with you directly and will await their ruling.
We are not insensitive to the frustration you have been experiencing.
Regards
OUTsurance
Thank you for providing us with the claim number via private reply.
We notice the matter is being attended to the offices of the Ombudsman. We can therefore not interact with you directly and will await their ruling.
We are not insensitive to the frustration you have been experiencing.
Regards
OUTsurance
OUTsurance's reply17 Oct 2022, 07:41
Official
Hello Stef
Thank you for providing us with the claim number via private reply.
We notice the matter is being attended to the offices of the Ombudsman. We can therefore not interact with you directly and will await their ruling.
We are not insensitive to the frustration you have been experiencing.
Regards
OUTsurance
Thank you for providing us with the claim number via private reply.
We notice the matter is being attended to the offices of the Ombudsman. We can therefore not interact with you directly and will await their ruling.
We are not insensitive to the frustration you have been experiencing.
Regards
OUTsurance