Pathetic service and review of premiums

Pathetic service and review of premiums. I have two cars with them and they increased my premium by 30percent in this day and age where the inflation is less than 10percent and even the salaries are not increased by that percentage. They are increasing my premium bcz I claimed for a windscreen that cost R2000.00 and their premium increase is almost the same price for replacing it. They are very arrogant in their approach and not even consider that I have been with them for more than 15 years and what I have contributed can buy me two brand new cars