pathetic service and *********** staff

<p>i took out a car insurance policy with outsurance sometime in june 2016 a few days later i sent them an email on 24 june to requesting them to cancel my policy before it even started, i then got debited on 1 july i reversed the payment and sent another cancelation request an d somebody from outsurance sent me confirmation that it would be cancelled, then on 18 July i got debited again now this is after i have already sent 3 cancelation requests and i get confirmation that it had been done, i dont understand is everybody who works there stupid this is a very simple request. i then get a call yesterday from Yogi Naidoo firstly he denied the fact that there was a debit order that went off, why did he een pick up the phone without doing a thourough investigation as to what happened with my query, i then tell him to cancel and make sure that i dont get debited again and i also demanded an apology letter he then tells me that its basically not their fault cause i went and reversed the payment. i mean really i dont care about how your stupid systems work as its an internal thing its non of the clients business he then told i can go ahead and complain as its gonna come back to their department.</p> <p>this is absolutely shocking and so dissapointing what about the bank costs and grief that i incurred and this ****y i dont care attitude that im getting from the call centre at outsurance-im glad thati did not go with them for my insurance and il make sure i tell people just what i think of that company!!!</p>