Pathetic Service and attitude

I am writing this obviously disheartened by the treatment I received from one of your consultants by the name Goodman Mcephe today. He phoned me this morning 05/12/2022 and obviously because I couldn't attend to him rescheduled our call for later after Lunch (meaning anytime after 13:00Pm) as that was the time we both agreed on. To cut the long story short He couldn't get hold of me after and I mean after this is between 13:00 and 13:30 and already I had received 3 Final warning sms, and threats legal action, judgements, lawyer fees and and and. I sent him a text in response saying that he must calm down and that how come he "managed to get hold of in the morning but now seemingly its a problem, relax. For the record after lunch could be anything from 13:00 to 17:00 which is normal business hrs". His response was still about ITC and judgement against me.

So I decided to call him and when I did the 1st thing I said to him was that lunchtime is anytime after 13:00 and don't like the sms threats that he keeps sending like I am running away from something. His response was lunchtime could be anytime after 12:00 or 13:00 which is exactly my point I didn't say call @ 13:00 I said after lunchtime 13:00 frustrated as I was as it was raining and had to drive to my next stop I asked him whats up?( as in the reason for him wanting to chat with me). He told he was calling me on behalf of his client about the accident that "I caused" pause, I asked him to reframe from saying that "accident I caused" as it was an accident that happened meaning both me and his client could have not prevented it from happening. Hence we both agreed that we will each handle our own damages (She even apologised for hitting her brake so harsh as she thought the person in front of her car was stopping. And that she was having a terrible morning that morning as she even almost bumped into a taxi before our inicident). But Goodman was in his own feels to such an extent that he made a mock out of me by asking me "From which country was I from" because clearly I don't know if one bump one from the back he's/she's at fault and that he will school me since I am being unreasonable (meaning I am an idiot). I asked him if this is what he thinks of me as an idiot and that he was mocking me by asking about my origins? I am surely dissatisfied by this type of behavior and how staff @ outsurance don't have respect for the next person irrespective of their culture, origins, lack of knowledge and therefore find joy and happiness in belittling them. I had an agreement with Yvonne that we will each fix our own cars but Goodman also told me that I cannot call nor talk to her as the matter was in his own hands now is Mr Goodman a lawyer, police or another employee from outsurance? YES, I understand he is doing his job but we are all doing our jobs an best believe we don't treat or speak to our clients like that.