Pathetic Service

We have a bike rental business, when we went to Outsurance they knew exactly what kind of business we were involved in and what the risks were, after one of our bikes were hijacked over the weekend and we logged a claim, we were told that our policy may be cancelled however we have more than 1 tracking unit in our bikes, we try our best to keep the bikes out of high risk areas and we do everything from our side that we need to do. Now trying to get updates on our claim and when our pay out will happen as we urgently need to get a bike back on the road, Outsurance is dragging feet. This is absolutely ********** service as i have spoken to 3 other bike owners and they are now experiencing the exact same thing with Outsurance