PATHETIC SERVICE!!!

Outsurance has really dropped the ball on giving good service!!! I have been a loyal customer of Outsurance for well over 16 years and this is the type of service I get!! (If you look into Hello Peter, you will see another complaint from me on 14 December 2023. I requested information and call recordings on why the Outsurance consultants are not adhering to a clients request and putting the value of items (as per out and about items) as per what the client requested. I logged this request on 5 December and it's been well over a month and I have failed to get feedback (proper feedback from Outsurance). Everytime I leave messages for Johnathan Pandela- he does not call me back and I have to keep sending emails for him to call me. When I call into Outsurance for him, no one knows him!!! I sent an email 4 days ago and he or the Manager has still not called me!!! I requested 2 things: 1. Call recording for the conversation when I added an iPhone to my policy in February 2023. They sent me a recording that cut off exactly as the value amount was being mentioned and that was the ONLY call they sent me!!! HOW WAS THIS SUPPOSED TO HELP ME??? I WANT THE 2ND RECORDING OF THE CALL WHERE THE VALUE WAS MENTIONED!!! 2. I requested a call recording for when I added a Samsung watch to my out and about and this WAS NOT SENT TO ME!!!! I must move my R4000 worth of monthly repayments to Discovery Insurance and anyone reading this, I suggest you do the same to avoid being treated this way by such an *********** company!!!