Pathetic service

Hi

I would like to express my dissatisfaction with Outsurance. They are easy to say 'you always get something out' while in actual fact you get nothing out.

I submitted a warranty claim with Outsurance and Kagiso was dealing with me. The service I received from him was extremely poor. It's been two weeks without my car. I always have to spend my hard earned money to buy airtime and call Kagiso. He's not replying to my calls or emails. How does a claim take this long to be paid?

It's always easy for Outsurance to make appealing adverti*****ts and assuring clients that claims process is hussle free. Well, it has been a nightmare dealing with Outsurance and *********** staff. I mean why must I keep on calling Kagiso to find out how far is my claim? Outsurance need to reimburse me for my airtime. This experience has really prejudiced me. I am a pensioner and need my car for obvious reasons.

Outsurance is looking for a reason not to pay my claim. And when I bought this policy I was not informed of the crucial terms. I am requesting that recording when I was sold the policy.

Since Outsurance is not willing to assist and ignoring me, I am using this platform to cry out for help. I will further request legal advice on this matter as with Outsurance - you always get nothing out.