Pathetic service

This review is based on the claims process. Outsurance advertises cellphone insurance on their website but you are then forced to take household insurance as well. This pushes the premium up greatly but since my aim WAS to take my car back to outsurance I decided to build a profile as their quote for my car was DOUBLE that of Discovery. My cellphone I bought over from my cousin was pickpocked in Central town. The usual procedures were followed. Outsurance now is treating the client as if you are a ********. You have to lodge the same information 50times as if your story will change. Requesting financial statements as proof of purchase, asking if there were any witness to the pickpocket? How does that make sense? IF the client themselves were not a witness,being told that they phone has only be insured for 3 months (we live in south africa) plus the salesman promised that the phone will be covered immediately because I wanted peaxe of mind, now im being interrogated. I am a financial expert in my field and this is the worse claims experience I am Currently undergoing. I appreciate the insurance company following their processes but this sounds like an FBI investigation rather than assisting and verifying a claim. If outsurance takes two weeks and interrogation tactics (after police closed case and network verification) to settle a cellphone claim, can you imagine a vehicle?