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andre A
1 reviews | Active since May 2016
27 Jul 2022, 10:26
PATHETIC SERVICE
This is the worse insurance you can get. After claim was submitted and rental vehicle requested, no vehicle had been received. I now await more than a week for a vehicle and Outsurance staff are not doing anything to resolve this.
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andre A's updateReviewer Update
27 Jul 2022, 11:13That's what i've been hearing from last week with no contact from Outsurance.
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andre A's update27 Jul 2022, 11:13
Reviewer Update
That's what i've been hearing from last week with no contact from Outsurance.
OUTsurance's replyOfficial
02 Aug 2022, 11:14Good day Andre,
Thanks for bringing this matter to our attention.
Leanne our claims manager contacted you to get the matter resolved. We can confirm that the correct rental vehicle was delivered to you.
We sincerely apologise for the delay in service.
Regards,
OUTsurance
Thanks for bringing this matter to our attention.
Leanne our claims manager contacted you to get the matter resolved. We can confirm that the correct rental vehicle was delivered to you.
We sincerely apologise for the delay in service.
Regards,
OUTsurance
OUTsurance's reply02 Aug 2022, 11:14
Official
Good day Andre,
Thanks for bringing this matter to our attention.
Leanne our claims manager contacted you to get the matter resolved. We can confirm that the correct rental vehicle was delivered to you.
We sincerely apologise for the delay in service.
Regards,
OUTsurance
Thanks for bringing this matter to our attention.
Leanne our claims manager contacted you to get the matter resolved. We can confirm that the correct rental vehicle was delivered to you.
We sincerely apologise for the delay in service.
Regards,
OUTsurance