MC
Mornee C
1 reviews | Active since Feb 2013
27 Dec 2019, 13:58
Pathetic service
Terrible service. Bought a vehicle a month ago, part of insurance prerequisites is that I must install a tracker. Outsurance consultant tells me that they will get an Outsurance accredited service provider to contact me. It has been a month now, I have phoned Outsurance 4 times already and they never get back to me. Promises the whole time. If something happens to the vehicle they will probably use the fact that it doesn't have a tracker as an excuse. Please don't bother to phone if it is a team manager. Mr Carstens ***
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
27 Dec 2019, 15:21Hi Morne
We acknowledge receipt of your valid complaint and very concerned with the appalling service that you have described. You are right to expect courteous, respectful, and professional service from us and our affiliated companies. We sincerely apologise for the disappointing feedback and delays regarding your claim.
Dinky our Client Relations Manager has been in contact with you to address your concerns and assist accordingly with your complaint. In the background we are following up on the service failure from our Client Care Department to bring the Advisors/Team Managers who should have assisted you to book.
We are very sorry for the bad experience and thank you for the opportunity to correct where we failed you service wise.
Regards
OUTsurance
We acknowledge receipt of your valid complaint and very concerned with the appalling service that you have described. You are right to expect courteous, respectful, and professional service from us and our affiliated companies. We sincerely apologise for the disappointing feedback and delays regarding your claim.
Dinky our Client Relations Manager has been in contact with you to address your concerns and assist accordingly with your complaint. In the background we are following up on the service failure from our Client Care Department to bring the Advisors/Team Managers who should have assisted you to book.
We are very sorry for the bad experience and thank you for the opportunity to correct where we failed you service wise.
Regards
OUTsurance
OUTsurance's reply27 Dec 2019, 15:21
Official
Hi Morne
We acknowledge receipt of your valid complaint and very concerned with the appalling service that you have described. You are right to expect courteous, respectful, and professional service from us and our affiliated companies. We sincerely apologise for the disappointing feedback and delays regarding your claim.
Dinky our Client Relations Manager has been in contact with you to address your concerns and assist accordingly with your complaint. In the background we are following up on the service failure from our Client Care Department to bring the Advisors/Team Managers who should have assisted you to book.
We are very sorry for the bad experience and thank you for the opportunity to correct where we failed you service wise.
Regards
OUTsurance
We acknowledge receipt of your valid complaint and very concerned with the appalling service that you have described. You are right to expect courteous, respectful, and professional service from us and our affiliated companies. We sincerely apologise for the disappointing feedback and delays regarding your claim.
Dinky our Client Relations Manager has been in contact with you to address your concerns and assist accordingly with your complaint. In the background we are following up on the service failure from our Client Care Department to bring the Advisors/Team Managers who should have assisted you to book.
We are very sorry for the bad experience and thank you for the opportunity to correct where we failed you service wise.
Regards
OUTsurance
MC
Mornee C's updateReviewer Update
27 Dec 2019, 15:36Dinky has been in contact with me and what absolute proffesional service I received. She sorted out my issue in less than 30 minutes.. Thank you Dinky, hope you get due reward for wonderful service
MC
Mornee C's update27 Dec 2019, 15:36
Reviewer Update
Dinky has been in contact with me and what absolute proffesional service I received. She sorted out my issue in less than 30 minutes.. Thank you Dinky, hope you get due reward for wonderful service