S1s
Scania 142 scania

1 reviews | Active since Jan 2013

29 Nov 2016, 15:54

Pathetic service

<p>I recently lodged a claim with Outsurance for break-in at my house. The service was absolutely shocking to say the least. From a reputable company like Outsurance, this does not bode well for public perception. We had bad service from Lebohang Sibeko from claims who is NEVER available to chat to clients and also cannot provide the correct information on time. We are dealing with contractors who are doing th repair work that can't stick to appointments. We have no follow up from Outsurance to check on the progress made to date and if we happy. All round PATHETIC service. No sure if it was a wise idea to get involved with you people. Will look to vote with my feet and leave soon.</p>

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Replies (1)
OUTsurance
OUTsurance's reply05 Dec 2016, 11:17
Official

Hi Mahesh,

This is unacceptable to hear the lack of service you received.

As per our conversation, a claims manager did contact you to resolve the matter and we also waived the excess as compensation for the bad service.

We do apologize for the inconvenience caused.

Regards,

Kelvin